Effective date: 2026-06-09
Version: 1.0
This Privacy Policy explains how Halo Security Systems (Pty) Ltd, registration number 2026/079176/07, collects, uses, stores, shares and protects personal information when you use the Cyclops hardware device, mobile applications, website, cloud services, support services and related features.
Halo Security Systems is referred to in this Privacy Policy as “we”, “us” or “our”.
Our contact details are:
Halo Security Systems (Pty) Ltd
2 Tiobelle Crescent Stellenbosch, 7600 Western Cape South Africa
Website: www.cyclopsalarm.com
Email: info@cyclopsalarm.com
Phone: 082 835 2236
Cyclops is intended for use in South Africa.
By using Cyclops, you agree to this Privacy Policy. If you do not agree with it, you should not use Cyclops.
Cyclops is a home security camera appliance and mobile app system.
The Cyclops hardware device connects to camera feeds supplied by you and performs AI analysis to help detect people and vehicles. Cyclops communicates with the mobile app to provide alerts, remote access, system-health information and visual monitoring.
Cyclops is designed to store camera footage primarily on the Cyclops device installed at your property. However, in limited cases described in this Privacy Policy, video clips may be uploaded to our cloud systems for alarm processing, anomaly analysis, support, service improvement and internal AI training.
For most personal information that we collect and process through your account, app, device and cloud services, Halo Security Systems is the responsible party under South African privacy law.
Where you install cameras and decide where they point, who may access the footage, which detection zones are created, which users are invited, and whether features such as Anomaly Detection are enabled, you also have privacy responsibilities.
You are responsible for ensuring that your camera placement and use of Cyclops complies with applicable law and respects the privacy rights of people who may be recorded, including residents, visitors, neighbours, employees, domestic workers, tenants, delivery personnel and members of the public.
We aim to collect only the information reasonably needed to provide and improve Cyclops.
The information we may collect includes the categories below.
When you create or use a Cyclops account, we may collect:
We use this information to create and manage your account, provide access to your Cyclops system, communicate with you, manage subscriptions, provide support, and protect the security of the service.
We may collect technical and diagnostic information about your Cyclops system, including:
We use this information to operate Cyclops, monitor system health, provide remote access, send alerts, troubleshoot problems, improve reliability, prevent abuse, secure the service, and provide support.
The Cyclops mobile app may request certain permissions on your mobile device.
The app may request access to your phone camera to allow you to scan QR codes during setup, activation or configuration.
We do not use your phone camera permission to record, store or transmit photos or videos from your phone camera for any other purpose.
The app may request access to your location to support automated security features, such as detecting when you have left your home and assisting with arming or disarming behaviour.
Location-based processing is designed to happen locally on your phone and/or Cyclops system. We do not use this feature to build a location history of your movements.
You can manage mobile app permissions through your phone’s settings. Disabling permissions may limit some features.
For support, alerts, notifications and service operation, we may process limited usage and connectivity information, including whether your mobile device or Cyclops device appears to be online.
This helps us send push notifications, detect system-health problems, troubleshoot issues, and provide support.
We do not use this information to track your personal activities outside the Cyclops service.
Cyclops processes camera footage and security-related data from cameras that you connect to the Cyclops device.
This may include:
Most camera footage is stored locally on the Cyclops device at your property.
Old footage may be automatically erased from the device to make space for new footage.
You are responsible for saving or backing up footage that you want to keep.
Cyclops may upload video footage to our cloud systems only in the following cases:
Manual training upload You explicitly select a recording and ask to upload it for training or improvement of the Cyclops AI system.
Anomaly Detection You enable the Anomaly Detection setting on a camera.
Alarm event An alarm is triggered.
When footage is uploaded, it may contain personal information about identifiable people.
If you enable Anomaly Detection on a camera, Cyclops is designed to learn where the entrances and exits of the property are.
When the system sees a person entering an area where it has not previously seen a person before, it may upload an approximately 30-second video clip to our cloud systems for further analysis.
We may use such clips to:
You can avoid this type of upload by not enabling Anomaly Detection.
When an alarm is triggered, Cyclops may upload relevant video footage or event clips to our cloud systems.
We use alarm-event footage to:
Cyclops does not provide armed response, emergency dispatch, control-room monitoring or security-guard services.
We do not send your footage to armed-response companies unless you separately instruct or authorise such sharing through a feature or arrangement that we make available.
If you explicitly choose to upload a recording for training, you authorise us to use that recording to improve Cyclops, including by using it for internal AI training, evaluation, testing and quality improvement.
You should not manually upload footage that you are not legally entitled to share with us.
We may use uploaded footage, event metadata, detection data and diagnostic information to train, test, evaluate, improve and validate Cyclops AI systems.
AI training is performed in-house.
We do not sell customer footage.
We do not share customer footage with third parties for their own advertising, marketing, AI training or unrelated commercial purposes.
Where reasonably possible, we may reduce, limit, anonymise, aggregate or separate information used for analytics and AI improvement. However, video footage may still contain identifiable people, especially before it has been reviewed, processed or transformed.
Once information has been used to train, test or improve an AI model, it may not be technically possible to remove every influence of that information from already-trained models. Where required by law, we will assess deletion or objection requests on a case-by-case basis.
Our support staff may access your footage only if:
We may access diagnostic information, logs, system-health data, configuration data and event metadata where reasonably necessary to provide support, monitor system health, secure the service, or operate Cyclops.
Your Cyclops system may capture information about people other than you, including household members, visitors, neighbours, employees, domestic workers, tenants, delivery drivers and other people.
You are responsible for:
You must not use Cyclops for unlawful surveillance, harassment, stalking, discrimination, intimidation or any unlawful purpose.
Cyclops is not intended to be used by children as account holders.
However, because Cyclops is a home security system, footage may incidentally include children who live at, visit, or pass near a property where cameras are installed.
You are responsible for ensuring that your use of Cyclops around children is lawful, appropriate and respectful of their privacy.
We do not knowingly create accounts for children.
We may use personal information to:
We may send you service-related messages, including account notices, system notices, billing notices, support messages, security notices and important updates.
We will not send you direct marketing communications unless we are allowed to do so under applicable law.
Where required, we will ask for your consent before sending marketing communications.
You may opt out of non-essential marketing communications.
You cannot opt out of important service, security, legal or account-related communications while you continue to use Cyclops.
We process personal information where one or more lawful grounds applies, including:
For some video-upload features, such as manual training upload or optional Anomaly Detection, your choice to enable or use the feature forms an important part of the authorisation for that processing.
We do not sell your personal information.
We do not sell your footage.
We do not share customer footage with third parties for their own marketing, advertising or AI-training purposes.
We may share personal information only where reasonably necessary and permitted, including with:
Our service providers may include:
These providers may process limited information needed to provide infrastructure, hosting, push notifications, cloud processing, security, diagnostics and related services.
Cyclops does not provide armed response, emergency dispatch, control-room monitoring or security-guard services.
If you connect Cyclops to an existing alarm system using the dry-contact output, that is a technical integration with your separate alarm system.
We do not control your alarm system, armed-response provider, control room, emergency contacts, dispatch process, false-alarm fees, or response outcome.
Unless you separately instruct or authorise us through a supported feature or agreement, we do not share your footage with an armed-response company.
Some of our infrastructure or service providers may process information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted by applicable law and that appropriate safeguards are in place.
We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
These safeguards may include access controls, authentication controls, encryption, logging, monitoring, secure infrastructure, internal access restrictions and operational security measures.
No system is perfectly secure.
You are responsible for helping to secure your Cyclops system by:
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Local footage is stored on the Cyclops device for as long as there is available storage space. Old footage may be automatically erased to make space for new footage.
Uploaded clips may be retained for service delivery, support, anomaly analysis, alarm analysis, system improvement, security, legal compliance and internal AI training.
Account information is generally retained while your account remains active and for a reasonable period afterwards where needed for legal, accounting, support, dispute-resolution or legitimate business purposes.
Diagnostic logs and system-health records may be retained for a reasonable period to support reliability, troubleshooting, security and service improvement.
If you request deletion, we will assess and process the request in accordance with applicable law.
Some information may remain in backups, logs, records required by law, or AI models where deletion is not technically feasible or is not legally required.
Subject to applicable law, you may have rights to:
To exercise privacy rights, contact us at info@cyclopsalarm.com.
We may need to verify your identity before responding to a request.
Some requests may be limited by law, security, the rights of other people, technical feasibility, legal obligations, or our legitimate need to retain certain records.
If someone contacts us about footage captured by your Cyclops system, we may direct them to you where you are the person responsible for the camera placement and local footage.
Where we hold uploaded footage, we will assess any request in accordance with applicable law.
We may need to consider the rights of multiple people in the footage, your rights, our legal obligations, security concerns, and the reason the footage was collected.
You may request deletion of your account by contacting info@cyclopsalarm.com.
Deleting your account may affect your ability to use Cyclops.
We may retain certain information where reasonably necessary for legal, accounting, security, dispute-resolution, support, warranty, fraud-prevention or legitimate business purposes.
Deleting an account does not automatically delete footage stored locally on your Cyclops device. You are responsible for managing footage stored on your own device.
If we become aware of a security compromise involving personal information under our control, we will take reasonable steps to investigate, contain and respond to the issue.
Where required by law, we will notify affected data subjects and/or the Information Regulator.
Our website may use basic cookies, analytics, security tools or similar technologies to operate the website, improve performance, protect against abuse, and understand how the website is used.
If we use optional analytics or marketing cookies in future, we will provide appropriate notice or choice where required by law.
We may update this Privacy Policy from time to time.
If we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website, notifying you in the app, or updating the effective date.
Your continued use of Cyclops after the updated Privacy Policy takes effect means you accept the updated policy.
If you do not accept the updated policy, you should stop using Cyclops and may cancel your subscription.
For privacy questions, access requests, deletion requests, correction requests, complaints or support, contact:
Halo Security Systems (Pty) Ltd
2 Tiobelle Crescent Stellenbosch, 7600 Western Cape South Africa
Email: info@cyclopsalarm.com
Phone: 082 835 2236
Website: www.cyclopsalarm.com
You may also have the right to complain to the Information Regulator in South Africa.
Information Regulator website: https://inforegulator.org.za
POPIA complaints email: POPIAComplaints@inforegulator.org.za
We encourage you to contact us first so that we can try to resolve your concern.